Return and Refund Policy

At Turtle Bunny, we carefully inspect every product before packing and dispatch to ensure that you receive it in good condition. We want you to have a smooth and satisfactory shopping experience.

1. Eligibility for Return or Replacement

We accept returns or replacements only in the following situations:

  • The product received is damaged or defective.

  • The product received is different from the product ordered.

  • The product has a manufacturing defect.

  • Any item is missing from your order.

To request a return or replacement, you must contact us within 48 hours of delivery.

The product must be:

  • Unused and unworn.

  • Unwashed and free from stains, perfume, or other marks.

  • In its original condition with tags and packaging intact.

Products that have been used, washed, altered, damaged after delivery, or otherwise handled improperly will not be eligible for return or replacement.

2. Customized & Personalized Products

Customized and personalized products are made specifically according to the customer's selections, such as:

  • Baby name embroidery

  • Customized embroidery/design

  • Selected font style

  • Selected embroidery color

  • Personalized size or other customization options

Because these products are made specifically for you, customized/personalized products cannot be returned, exchanged, or refunded due to change of mind, incorrect size selection, color preference, font preference, or other personal preferences.

If a customized product is received with a manufacturing defect, personalization error caused by us, damage, or an incorrect item, please contact us within 48 hours of delivery. We will review the issue and, where applicable, arrange a replacement or suitable resolution.

3. Size-Related Issues

Please refer to our Size Chart and carefully select the appropriate size before placing your order.

We are not responsible for incorrect size selection made by the customer. Customized products ordered in the wrong size are not eligible for return, exchange, or refund.

If we have sent a size different from the size ordered, please contact us within 48 hours of delivery with supporting photographs.

4. Damaged or Incorrect Products

If your parcel arrives damaged or you receive an incorrect product:

  1. Take clear photographs of the product and packaging.

  2. If possible, record an unboxing video showing the package and product.

  3. Contact us within 48 hours of delivery.

  4. Provide your order number along with the required photographs/videos.

Our team will review the claim and provide the appropriate resolution.

5. Refunds

Refunds are issued only when the order qualifies under our return/refund policy and a refund is approved by our team.

Once approved, the refund will be processed to the original payment method, where applicable.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or payment provider.

6. Non-Returnable Items

The following products are not eligible for return, exchange, or refund unless they are defective, damaged, or incorrectly supplied by us:

  • Customized or personalized products

  • Products with personalized baby names

  • Products with customer-selected embroidery

  • Washed or used products

  • Products that have been altered or modified

  • Products damaged after delivery due to improper handling

  • Products returned without prior approval

7. Order Cancellation

Orders for customized or personalized products may enter production shortly after the order is placed. Therefore, cancellation may not be possible once customization or production has started.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered depending on the production status of the order.

8. Return Shipping

If the return or replacement is approved because of an error, defect, damage, or incorrect product supplied by us, we will provide instructions regarding the return/replacement process.

For issues caused by incorrect customer selection, change of mind, or other reasons not covered by this policy, return shipping costs, where applicable, may be the customer's responsibility.

9. How to Request a Return or Replacement

Please contact our customer support team with:

  • Order Number

  • Customer Name

  • Reason for the request

  • Clear photographs of the product

  • Photographs of the packaging, if relevant

  • Unboxing video, if available

Our team will review your request and get back to you with the next steps.

10. Important Note

We strongly recommend checking the product, size, personalization details, font, embroidery color, and other selected options carefully before placing your order.

By placing an order with Pride Apparel, you acknowledge and agree to the terms of this Return and Refund Policy.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact our customer support team through the contact details provided on our website.

Turtle Bunny

 Address: 5/441-D, Vengamedu East, Angeripalayam Main Road, Tirupur, 641603
 Email id: turtlebunnytup@gmail.com
 Phone   : +91 8248955688